Refund policy

Return & Refund Policy

Due to the nature of our hair products and for hygiene purposes, HaircentialbyRoberta only accepts returns of eligible items that are unused, unworn, unwashed, unaltered, and in their original packaging with all tags and packaging intact.

Customers must contact us within 7 days of receiving their order to request a return. A return must be approved before the item is sent back.

The following items are not eligible for return or refund: wigs or bundles that have been worn, installed, washed, brushed excessively, cut, colored, bleached, chemically processed, or otherwise altered. Wigs with lace that has been cut, tinted, glued, sprayed, or otherwise modified are also not eligible for return.

For approved returns, return-shipping instructions will be provided directly to the customer. Please do not send a return to an address without receiving return instructions from HaircentialbyRoberta first.

For damaged, defective, or incorrect items, customers should contact us as soon as possible after delivery with their order information and photos of the issue so we can review the matter and provide an appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

For return or refund questions, please contact HaircentialbyRoberta via WhatsApp at 865-850-2458.

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Refund policy